Privacy Policy

Privacy Policy for Sunflour

Sunflour is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines our practices in relation to the collection, use, and protection of your personal information, and details our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

A copy of the Australian Privacy Principles can be accessed from the website of the Office of the Australian Information Commissioner: www.oaic.gov.au.

1. What is Personal Information and Why Do We Collect It?

Personal Information is any information or opinion that can be used to identify an individual. Examples of personal information we may collect include your name, email address, phone number, billing address, and any other information necessary to provide our services.

We collect this information through various channels, including email, our website (www.sunflour.com.au), social media platforms, publicly available sources, and third-party partners. We also use cookies and other tracking technologies on our website. While we do our best to ensure that these third-party sites comply with relevant privacy standards, we are not responsible for their policies or practices.

The primary purposes for collecting your personal information include:

• To deliver our products and services to you
• To improve and personalize your experience with us
• To communicate with you (e.g., sending updates, promotions, or product information)
• For marketing and promotional purposes

You can opt out of receiving marketing communications at any time by contacting us directly.

When we collect personal information, we will explain to you, where appropriate, the reasons for the collection and how we intend to use it.

2. Sensitive Information

Under the Privacy Act, sensitive information refers to personal information about an individual’s racial or ethnic background, political opinions, religious beliefs, health, trade union membership, criminal record, or other private matters.

We will only collect sensitive information where necessary, and we will use it strictly for the purpose for which it was collected, unless you give us your explicit consent or where required by law.

3. Collection from Third Parties

In some cases, we may receive personal information from third parties. If this happens, we will make reasonable efforts to ensure that you are informed of this collection and understand why and how your information is being shared with us.

4. Disclosure of Your Personal Information

We may disclose your personal information to third parties in certain situations, including:

• When you have provided your consent for us to share your information.
• When required by law or in response to a legal obligation, such as a subpoena, court order, or government inquiry.
• To our service providers and business partners who assist in the operation of our services (e.g., payment processors, IT service providers).

We will ensure that any third parties we share your information with are bound by strict privacy obligations to protect your personal data.

5. Security of Personal Information

We take reasonable steps to ensure that your personal information is secure. This includes measures to protect it from misuse, loss, unauthorized access, modification, or disclosure.

When your personal information is no longer required for the purpose for which it was collected, we will take steps to securely destroy or de-identify the information. However, we may retain some records for legal, business, or tax purposes for a period of time (usually no longer than seven years).

6. Access to Your Personal Information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To access your personal information, please contact us in writing.

We do not charge a fee for access requests. However, we may charge a small administrative fee for providing copies of your information, depending on the nature and complexity of the request.

Before releasing your information, we may request identification to ensure we are disclosing it to the correct individual.

7. Maintaining the Accuracy of Your Personal Information

It is important to us that your personal information is accurate, complete, and up-to-date. If you notice that any of your personal information we hold is incorrect or outdated, please let us know as soon as possible so we can update our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website, and we will update the "Effective Date" at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Sunflour

info@sunflour.com.au